Back to Northwind Helpline

A grounded support agent with an admin dashboard

Answer three questions, read the plan, then build. Nothing runs and nothing is charged until you press Build.

A few choices

Sensible answers are already selected.

Where will customers reach the agent?
What should happen when the agent is not sure?
Who can open the admin dashboard?

What gets built

  • Customers ask billing questions on a chat page.
  • Answers come only from your 24 help articles, never invented.
  • Anything the agent cannot ground is escalated to a human, with the reason.
  • Admins sign in to see conversations by status, read transcripts, and resolve them.
Details: the full PRD
# Northwind Helpline

## Users
- Customer: asks a billing question, gets a grounded answer or a clear handoff.
- Admin: reviews conversations, reads transcripts, marks resolved.

## Agents
- Intake: topic and urgency.
- Answer: drafts from help articles only.
- Grounding Checker: verifies every claim against a source.
- Escalation Router: assigns to a human queue with a reason.

## Screens
- /chat            customer conversation
- /admin           inbox, filtered by status
- /admin/[id]      transcript and resolve

## Rules
- No answer ships unless every claim appears in a source.
- Escalation is the safe default, not a failure.
- Admin access requires a signed-in session.

Estimated about 6 to 10 min and $1.20 to $2.00.

First build for this kind of app, so the estimate may vary. You will see the cost climb as it runs.

$0.00 spent this month so far, so this build would use up to $2.00 of your $5.00 cap. This is the first build of this project.

Watch this build run

Demo project, so nothing is charged. In a real project this button reads “Build, $1.20 to $2.00 of your $5.00 cap”.